Privacy Policy
This Privacy Policy describes how Rain Bet (“we”, “us”, “our”) handles personal information when you use our services in Canada. It explains what we collect, why we collect it, how long we keep it, and the choices and rights you may have.
We aim to process personal information in a way that is appropriate for operating an online platform, providing user support, maintaining security, and meeting applicable obligations.
Information we collect
The categories of information we collect depend on how you interact with the services, the features you use, and the information you choose to provide.
Identity and account details
This may include your name, date of birth, and other details needed to create and manage an account. Where identity checks are required for security and compliance purposes, we may collect verification information (for example, confirmation of age or documents you provide).
Contact information
This may include email address, phone number, and support-related contact preferences.
Usage and device information
We may collect information about how you use the services, including pages viewed, session activity, feature interactions, and technical logs. Device data may include browser type, operating system, device identifiers, IP address, and settings relevant to performance and security.
Transaction and payment-related information
If deposits, withdrawals, or other payments are available, we may collect information necessary to process transactions, prevent fraud, and reconcile account activity. This may include payment method details and transaction identifiers.
Communications and support content
If you contact support, we may keep records of your messages, attachments, and the steps taken to resolve your request. We may also maintain internal notes to improve service quality and reduce repeat issues.
How we use personal information
We use personal information for purposes such as:
- Creating and administering user accounts
- Verifying eligibility, including age verification where relevant
- Providing customer support and responding to requests
- Processing transactions and maintaining accurate records (if applicable)
- Monitoring and protecting against fraud, abuse, and unauthorized access
- Maintaining service performance, debugging, and improving features
- Respecting your communication preferences and handling opt-outs
- Enforcing our Terms and Conditions and resolving disputes
Legal bases and grounds for processing
Depending on the circumstances, we may process personal information based on:
- Contractual necessity (to provide the services you request)
- Consent (for certain optional features, marketing preferences, or specific cookie categories)
- Legitimate interests (such as maintaining security, preventing fraud, and improving reliability)
- Legal obligations (where we must retain records or respond to lawful requests)
Data sharing and disclosures
We may share personal information with service providers and partners that help us operate, such as:
- Hosting and infrastructure providers
- Security, fraud prevention, and identity verification providers
- Payment processors (if transactions are offered)
- Customer support and communications tools
- Analytics providers (subject to settings and consent where required)
We share only what is reasonably needed for the stated purpose and expect providers to apply appropriate safeguards. We may also disclose information where required by law, to protect users, or to enforce our rights and policies.
International data transfers
Some service providers may process data outside Canada. When transfers occur, we take reasonable steps to ensure safeguards are used that aim to protect personal information, such as contractual protections and appropriate access controls.
Data retention
We keep personal information only as long as necessary for the purposes described in this policy. Retention periods vary depending on:
- Account status and recent activity
- Security and fraud prevention needs
- Dispute resolution and enforcement considerations
- Legal and recordkeeping requirements
When information is no longer needed, we take reasonable steps to delete it, anonymize it, or restrict it from further use.
Security
We use administrative, technical, and organizational measures designed to protect personal information, such as access controls, monitoring, and secure configuration practices. However, no method of transmission or storage is completely risk-free, and we cannot guarantee absolute security.
Your privacy rights and choices
Depending on applicable Canadian requirements and your situation, you may request:
- Access to personal information we hold about you
- Correction of inaccurate or incomplete information
- Deletion of certain information (where appropriate and lawful)
- Objection to or restriction of certain processing in specific circumstances
- A copy of information in a portable format where applicable
You may also update some account information through your profile settings (if available).
How to make a privacy request
To request access, correction, deletion, or to ask questions about this policy, contact us using the details below. To protect your account, we may ask you to verify your identity before completing certain requests.
Updates to this Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in services, practices, or legal expectations. The updated policy will apply once posted, and continued use of the services indicates you have reviewed the current version.
Contact details
- Email: [email protected]
- Phone: +1 (604) 555-0198
- Address: 1055 W Georgia St, Suite 2300, Vancouver, BC V6E 3P3, Canada