Responsible Gambling Policy

Rain Bet is committed to promoting safer gambling and player wellbeing for users in Canada. Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. This policy explains how we support safer play, what tools may be available, and what you can do if gambling stops feeling under control.

Age restriction: 18+ only

Our services are intended for adults aged 18 and over. If you are under 18, you must not use the platform. We may take steps to identify and restrict underage access, including requesting age verification information where appropriate.

Principles of safer gambling

Safer gambling is about staying informed, setting personal boundaries, and recognizing when play is no longer enjoyable. Practical ways to stay in control include:

  • Setting a budget for entertainment and not exceeding it
  • Deciding your maximum play time before you start
  • Avoiding gambling when stressed, tired, or under the influence
  • Taking regular breaks to reset decision-making
  • Accepting that outcomes are uncertain and losses can happen quickly

Player tools and account controls

Depending on available features, you may be able to use the following tools to help manage your activity. If a tool is available in your account area, it is generally the quickest way to apply it. If you cannot find a tool, you can contact support for guidance.

Deposit limits

You may be able to set a daily, weekly, or monthly deposit limit. Once set, deposits above the chosen amount may be blocked until the limit period resets.

Loss limits

A loss limit can help cap how much you are willing to lose within a certain period. If reached, you may be restricted from continuing play until the period ends.

Wagering limits

If offered, wagering limits can restrict total betting volume. This can help reduce impulsive increases in stake sizes.

Session or time limits

Time controls can remind you how long you have been active and may restrict further play after a set duration. Time awareness is a key tool.

Time-outs (cooling-off)

A time-out is a short break for a defined period (e.g., 24 hours). During a time-out, you may be unable to place bets or access certain features.

Self-exclusion

This is a longer break that can restrict your access for an extended period, designed for users who want stronger protections and a firm boundary.

Account closure

If you want to stop using the services, you can request account closure. We may suggest other options if you indicate concerns about loss of control.

Warning signs you may need a break

Consider seeking help or using stronger controls if you notice signs such as:

  • Spending more time or money than planned
  • Chasing losses or increasing stakes to “win back” money
  • Hiding gambling activity from family or friends
  • Borrowing money or missing bills due to gambling
  • Feeling anxious, guilty, or irritable about play
  • Losing interest in work, relationships, or routine activities

Tips for staying in control

Some practical habits that reduce risk:

  • Keep separate funds for necessities and entertainment
  • Decide your stop-loss amount before play begins
  • Use reminders or alarms to end sessions
  • Avoid “one last bet” thinking, especially after losses
  • Review your account history periodically to spot patterns

Getting help and support

If gambling is causing harm or distress, consider speaking with a qualified professional (such as a counselor or healthcare provider). You can also reach out to trusted friends or family. If you contact our support team, we can guide you through available account tools and options to restrict access.

Protection of minors and shared-device guidance

If you share a device, take steps to prevent unauthorized access, including:

  • Using a device passcode and secure login credentials
  • Not saving passwords on shared browsers
  • Logging out after each session
  • Keeping payment methods private
  • Supervising minors’ access to devices and apps

Monitoring and internal awareness

We may monitor certain account activity indicators to support platform security and safer play interventions where appropriate. Any monitoring is intended to support responsible operations; it does not guarantee harm prevention and should not replace personal safeguards or professional support.

Updates to this Responsible Gambling Policy

We may update this policy to reflect changes in tools, operational practices, or user safety expectations. The most current version applies once posted within the service.

Contact

If you want help applying limits, arranging a break, or closing your account, contact:

  • [email protected]
  • +1 (604) 555-0198
  • 1055 W Georgia St, Suite 2300, Vancouver, BC V6E 3P3, Canada
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